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Cisco 100-140 Exam Syllabus Topics:

Topic	Details
Topic 1	Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 2	Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 3	Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q196-Q201):

NEW QUESTION # 196
A macOS user wants to verify if their system software is up to date. Which tab in the "About This Mac" should they examine to find this information?

A. Displays
B. Storage
C. Overview
D. Software Update

Answer: D

Explanation:
Correct Answer. B. Software Update The Software Update tab within "About This Mac" allows users to see if their macOS version is current or if updates are available. This feature directly connects to Apple's servers to check for software updates, ensuring the user's system can remain up to date with the latest features and security enhancements.
Option A is incorrect because the Overview tab provides a summary of the system's specifications and the current macOS version installed, but it does not offer update functionality.
Option C is incorrect because the Storage tab displays information about the storage devices and usage, unrelated to software updates.
Option D is incorrect because the Displays tab details the characteristics of the monitor(s) connected to the Mac, not the software version or updates.

NEW QUESTION # 197
During a security audit, a technician needs to assist a user in finding the MAC address of their network card on a macOS computer.
What instruction should the technician give to accurately retrieve this information?

A. Look under Apple Menu > About This Mac > System Report > Network
B. Open System Preferences > Network, select the network service, then click "Advanced" and go to the "Hardware" tab
C. Use Spotlight to search for "Network Utility" and select the "Info" tab to find the MAC address
D. Open Terminal and type ifconfig | grep ether

Answer: B

Explanation:
Correct Answer. A. Open System Preferences > Network, select the network service, then click
"Advanced" and go to the "Hardware" tab This method provides a straightforward graphical user interface approach to finding the MAC address, allowing the user to navigate through clear and familiar system preferences to obtain the necessary details.
Option B is incorrect because while ifconfig | grep ether is effective, it may be too technical for less experienced users, making the GUI method preferable for clarity.
Option C is incorrect because System Report provides detailed hardware information but navigating to the correct section can be cumbersome and less intuitive for some users.
Option D is incorrect because although Network Utility can show the MAC address, its accessibility varies by macOS version, and it might not be as straightforward as using System Preferences.

NEW QUESTION # 198
A gaming company is testing a new game that is heavy on graphics and requires advanced physics calculations.
Which feature should they prioritize in a GPU for the best gaming experience?

A. Integrated graphics
B. Ray tracing support
C. Multi-display support
D. Fan cooling systems

Answer: B

Explanation:
Correct Answer. A. Ray tracing support For a graphically intensive game that includes advanced physics calculations, a GPU with ray tracing support is ideal. Ray tracing technology enhances realistic lighting and shadow effects, which significantly improves visual fidelity and the overall gaming experience.
Option B is incorrect because while multi-display support is useful, it does not improve the rendering quality of a single game.
Option C is incorrect because integrated graphics typically lack the power required for high- demand gaming graphics and physics calculations.
Option D is incorrect because although fan cooling systems are important for maintaining performance, they do not influence the graphical output and capabilities of the GPU.

NEW QUESTION # 199
A user is setting up an older model barcode scanner that connects via a serial port to a modern computer that lacks a native serial interface.
What device should the IT support technician recommend to facilitate the connection?

A. Serial to VGA adapter
B. Serial to USB adapter
C. Serial to HDMI adapter
D. Serial to Ethernet adapter

Answer: B

Explanation:
Correct Answer. A. Serial to USB adapter A serial to USB adapter is the appropriate solution for connecting a device that uses a serial port to a modern computer that only has USB ports. This adapter will convert the serial signal to USB, allowing the older hardware to communicate with the newer system.
Option B is incorrect because a serial to Ethernet adapter is generally used for network connectivity purposes and not suitable for direct device interface like barcode scanners.
Option C is incorrect because serial to HDMI adapters do not exist; HDMI is a video interface standard that is unrelated to serial communications.
Option D is incorrect because VGA is a video output interface and does not support serial data transfer.

NEW QUESTION # 200
An employee reports that they can view content but cannot interact during a video conference on a collaboration platform.
What is the first step they should take to resolve this issue?

A. Purchase a premium version of the software
B. Reinstall the collaboration software immediately
C. Check their user permissions within the collaboration tool
D. Restart their computer

Answer: C

Explanation:
Correct Answer. A. Check their user permissions within the collaboration tool Often, interaction issues in collaboration platforms can be due to user permissions that restrict certain actions during a conference.
Option B is incorrect because reinstalling the software should only be considered if simpler fixes, like checking settings or permissions, do not resolve the issue Option C is incorrect because purchasing a premium version without understanding the permission settings may not resolve the issue Option D is incorrect because restarting the computer does not address specific permission settings within the collaboration software

NEW QUESTION # 201
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Valid 100-140 Guide Files & New 100-140 Test Objectives

100% Pass Quiz 2026 100-140: Accurate Valid Cisco Certified Support Technician (CCST) IT Support Guide Files

Cisco 100-140 Exam Syllabus Topics:

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q196-Q201):

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