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Genesys GCP-GCX Certification is a must-have for professionals who work with Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is designed to help professionals validate their knowledge and expertise in the use of the platform, which is highly valued in the industry. With the certification, professionals can enhance their career prospects and demonstrate their commitment to excellence in their field.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q82-Q87):

NEW QUESTION # 82
Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
Genesys Cloud CX Collaborate is a feature within the platform that supports real-time communication and collaboration among users, including video chat capabilities. As of the latest documentation, Genesys Cloud CX Collaborate supports video chat with up to 8 people simultaneously. This feature facilitates effective team collaboration and communication, allowing team members to engage in video conferences and meetings directly within the Genesys Cloud environment, enhancing teamwork and decision-making processes.

NEW QUESTION # 83
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

A. Update her peers. Genesys Cloud CX will then update her manager automatically.
B. Do nothing. Genesys Cloud CX will update everything automatically.
C. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
D. Update her manager and her peers in her profile.

Answer: C

Explanation:
The steps you should take to update Amelia's reporting structure in Genesys Cloud CX are to update her manager in her profile and let Genesys Cloud CX automatically update her place in the hierarchy. You can change a user's manager by editing their profile and selecting a new manager from a list of users. Genesys Cloud CX will then update the user's position in the organizational hierarchy based on their manager. Reference: https://help.mypurecloud.com/articles/change-a-users-manager/ https://help.mypurecloud.com/articles/view-the-organizational-hierarchy/

NEW QUESTION # 84
Which of the following items need to be configured for an outbound campaign? (Choose three.)

A. Campaigns
B. Contact Lists
C. Dialing Modes
D. Evaluation Forms
E. Agents

Answer: A,B,C

Explanation:
Explanation
Contact lists, campaigns, and dialing modes are three items that need to be configured for an outbound campaign in Genesys Cloud CX. An outbound campaign is a process that initiates outbound interactions to a list of contacts based on various settings and rules. To create an outbound campaign, you need to configure the following items:
* Contact lists are files that contain information about the contacts that you want to reach with your outbound campaign, such as name, phone number, email address, etc.
* Campaigns are entities that define various aspects of your outbound campaign, such as dialing mode, schedule, retry options, etc.
* Dialing modes are methods that determine how Genesys Cloud CX places outbound calls to contacts based on various factors, such as agent availability, contact priority, dialing rate, etc.
Some other items that need to be configured for an outbound campaign are scripts, flows, queues, etc.
References: https://help.mypurecloud.com/articles/about-outbound-campaigns/
https://help.mypurecloud.com/articles/create-a-contact-list/
https://help.mypurecloud.com/articles/create-a-campaign/
https://help.mypurecloud.com/articles/dialing-modes-overview/

NEW QUESTION # 85
When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?

A. Away
B. Busy
C. Break
D. Available

Answer: A

Explanation:
When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as "Away" in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.

NEW QUESTION # 86
Genesys Cloud CX tracks metric statistics in __________ minute intervals.

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
Genesys Cloud CX tracks metric statistics in 10 minute intervals. This means that Genesys Cloud CX collects and aggregates data for various metrics every 10 minutes. This applies to both real-time and historical data. For example:
Real-time data: Genesys Cloud CX updates the dashboards and views with the latest data every 10 minutes. You can see the current values of various metrics, such as service level %, abandon %, customers waiting, and active agents.
Historical data: Genesys Cloud CX stores the data for various metrics every 10 minutes. You can see the historical values of various metrics, such as offered count, answered count, abandoned count, and transfer count.
Genesys Cloud CX tracks metric statistics in 10 minute intervals to provide consistent and accurate data for your contact center performance and activities. You can use this data to measure and improve various aspects of your contact center, such as:
Agent performance
Queue performance
Interaction quality
Customer satisfaction
Workforce management

NEW QUESTION # 87
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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q82-Q87):

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