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Earning the GCP-GCX certification can bring several benefits to professionals, including increased marketability and credibility in the job market. It also provides an opportunity for professionals to enhance their skills and knowledge in customer experience management, which can help them deliver better results for their organizations. Additionally, the certification is recognized globally, making it a valuable credential for professionals who work with Genesys Cloud CX solutions in different countries and regions.

The GCP-GCX certification exam is designed to test a candidate's ability to configure, administer, and troubleshoot the Genesys Cloud CX platform. GCP-GCX Exam covers a wide range of topics, including Genesys Cloud CX architecture, user management, call routing and handling, reporting and analytics, and integrations. To pass the exam, candidates must demonstrate a thorough understanding of these topics and be able to apply their knowledge to real-world scenarios. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is challenging, but it is also a rewarding experience that can help professionals take their careers to the next level.

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Genesys GCP-GCX exam study materials

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Genesys is a leading provider of customer experience and contact center solutions. Their products and services are used by companies all over the world to improve customer engagement, increase efficiency, and drive business growth. The Genesys Cloud CX Certified Professional-Consolidated (GCP-GCX) exam is designed to test an individual's knowledge of the Genesys Cloud CX platform and their ability to implement and manage it effectively.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which of the following best defines the performance view for Agents?

A. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
B. Used to monitor real-time contact center metrics.
C. Used to view historical data only.
D. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Answer: A

NEW QUESTION # 64
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

A. Outbound
B. SIP Access Control
C. Calling
D. Availability

Answer: B

NEW QUESTION # 65
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

A. The DID number and extension are not listed in the DID or extension pools.
B. The user does not have the proper license type, roles, and permissions.
C. The DID number and the extension do not have the same last 4 digits.
D. The DID number and extension are considered the same numbers and entered into the same phone.

Answer: A,B

Explanation:
Explanation
The DID number and extension are not listed in the DID or extension pools and the user does not have the proper license type roles and permissions are two reasons behind a user not receiving calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu.
* A DID number is a direct inward dialing number that allows callers to reach an individual user directly without going through an operator or IVR menu.
* An extension is a short internal number that allows users to reach each other within an organization without dialing a full phone number.
* A DID pool is a collection of DID numbers that are available for assignment to users or queues.
* An extension pool is a collection of extensions that are available for assignment to users.
To receive calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu , a user needs to have their DID number and extension listed in the DID pool and extension pool respectively . If their DID number or extension is not listed in the pools , they will not be able to receive calls through them . Additionally , a user needs to have the proper license type , roles , and permissions assigned to their profile to receive calls through their assigned DID number or extension . A license type determines what features and functions a user can access in Genesys Cloud CX . A role determines what actions a user can perform or see in Genesys Cloud CX . A permission determines what specific feature or function a user can access within a role . To receive calls through their assigned DID number or extension , a user needs to have a license type that supports telephony features , such as Communicate , Collaborate , etc . They also need to have roles that allow them to use telephony features , such as Agent , Supervisor , etc . They also need to have permissions that allow them

NEW QUESTION # 66
Which of the following Edge feature contains the built-in remote survivability mode?

A. Call broker
B. SIP proxy
C. SIP gateway
D. Disaster recovery

Answer: B

Explanation:
Explanation
SIP proxy is the Edge feature that contains the built-in remote survivability mode. Remote survivability mode is a feature that allows the Edge to continue to provide core telephony services even when it loses connection with Genesys Cloud CX. The SIP proxy service on the Edge detects the loss of connection and switches to remote survivability mode. In this mode, the Edge can still route calls to and from phones, SIP trunks, and telephony gateways based on the last known configuration from Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/edge-remote-survivability-faqs/

NEW QUESTION # 67
Which feature enables a voice interaction to interrupt an email interaction?

A. Scripts
B. Emergency Routing
C. Utilization
D. ACD Skills

Answer: C

Explanation:
Utilization is a feature that enables a voice interaction to interrupt an email interaction when the voice interaction has a higher priority than the email interaction. Utilization is a percentage that indicates how much of an agent's time is spent on handling interactions. When an agent is handling an email interaction, their utilization is lower than when they are handling a voice interaction. Therefore, if a voice interaction arrives in the queue and there are no other available agents, the voice interaction can interrupt the email interaction and be routed to the agent with the lowest utilization. Reference: https://help.mypurecloud.com/articles/utilization/ https://help.mypurecloud.com/articles/understand-how-email-interactions-work/

NEW QUESTION # 68
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Sharpen Your Time Management Skills with Genesys GCP-GCX Practice Test

Genesys GCP-GCX exam study materials

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q63-Q68):

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