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Cisco 100-140 Exam Syllabus Topics:

Topic	Details
Topic 1	Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 2	Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 3	Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 4	IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 5	Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q169-Q174):

NEW QUESTION # 169
During a routine inspection, an IT support technician notices that some UTP cables run parallel and close to fluorescent lighting fixtures. The technician is concerned about potential interference.
Which UTP cable feature should be checked to ensure it can handle such interference?

A. Shielding
B. Waterproof coating
C. Insulation quality
D. Bend radius

Answer: A

Explanation:
Correct Answer. B. Shielding Although typical UTP cables are unshielded, newer variants and higher categories like Category 6A or Category 7 include additional shielding to protect against EMI, such as that from fluorescent lighting. Ensuring that the UTP cables have adequate shielding is important in environments where they are exposed to potential interference sources.
Option A is incorrect because waterproof coating protects against moisture but does not prevent electromagnetic interference.
Option C is incorrect because bend radius affects the physical integrity of the cable but not its susceptibility to electromagnetic interference.
Option D is incorrect because while good insulation quality is important, it primarily protects the wires inside from physical damage rather than from EMI.

NEW QUESTION # 170
A network administrator notices that the link light on a network interface card (NIC) is not lighting up when connected to the switch.
What does this most likely indicate?

A. The NIC is functioning properly, but the switch is off
B. The network cable is too long
C. There is a physical connection issue or the NIC is malfunctioning
D. The NIC is configured with the wrong IP address

Answer: C

Explanation:
Correct Answer. B. There is a physical connection issue or the NIC is malfunctioning The absence of a link light typically indicates that there is no physical link due to either a connection issue, such as a faulty cable or port, or a malfunctioning NIC.
Option A is incorrect because even if the switch were off, the NIC might still show a link light if it had a valid connection before the switch was turned off.
Option C is incorrect because while cable length can affect signal quality, it would not typically prevent the link light from turning on altogether.
Option D is incorrect because IP address configuration errors do not affect the status of hardware indicators such as the link light.

NEW QUESTION # 171
What is a crucial step a technician must take when using AI to process personal data during troubleshooting to mitigate privacy risks?

A. Use AI to collect as much personal data as possible to improve troubleshooting accuracy
B. Allow AI full access to all company databases to enhance learning capabilities
C. Share AI-processed data with external vendors to gain insights on potential improvements
D. Ensure that all data used by AI is anonymized where feasible before processing

Answer: D

Explanation:
Correct Answer. B. Ensure that all data used by AI is anonymized where feasible before processing Anonymizing data helps mitigate privacy risks by protecting user identity, making it a crucial step when personal data is processed through AI during troubleshooting tasks.
Option A is incorrect because collecting excessive personal data can increase privacy risks and violate data protection regulations.
Option C is incorrect as providing unrestricted access to all databases can expose sensitive data unnecessarily and increase security risks.
Option D is incorrect because sharing data with external vendors without strict controls and proper anonymization can lead to breaches of confidentiality.

NEW QUESTION # 172
During an inventory check, a technician needs to differentiate between USB-B and USB-B Mini cables.
What key physical characteristic should the technician look for to identify a USB-B Mini cable?

A. A smaller and more rectangular connector than standard USB-B
B. A longer and thinner connector than standard USB-B
C. A rounded and reversible connector
D. A symmetrical and flat connector

Answer: A

Explanation:
Correct Answer. A. A smaller and more rectangular connector than standard USB-B USB-B Mini cables are characterized by their smaller, more rectangular connectors compared to the square- shaped and relatively larger standard USB-B connector. This feature helps in quickly identifying them during hardware audits or setups.
Option B is incorrect because USB-B Mini connectors are not longer and thinner; they are simply smaller in size than standard USB-B connectors.
Option C is incorrect because rounded and reversible connectors describe features of USB-C, not USB- B Mini.
Option D is incorrect because symmetrical and flat connectors describe USB-A characteristics, not USB- B or USB-B Mini.

NEW QUESTION # 173
During a setup of multiple 4K monitors, a user wants to daisy-chain them using Thunderbolt 3.
What feature of Thunderbolt 3 enables multiple 4K displays to be connected through a single port?

A. Multi-Stream Transport (MST)
B. Dual-Mode DisplayPort (DP++)
C. Single-Stream Transport (SST)
D. ChainLink

Answer: A

Explanation:
Correct Answer. A. Multi-Stream Transport (MST) Thunderbolt 3 supports Multi-Stream Transport (MST), allowing multiple displays to be connected in a series (daisy-chained) from a single Thunderbolt 3 port. This is particularly useful for setups involving multiple 4K monitors, providing the capability to extend or mirror displays across several screens without losing signal quality.
Option B is incorrect because SST (Single-Stream Transport) supports only one video stream per cable.
Option C is incorrect because Dual-Mode DisplayPort (DP++) allows a DisplayPort to send HDMI or DVI signals through an adapter, but it doesn't support chaining multiple monitors through a single connection.
Option D is incorrect because ChainLink is not a recognized standard or technology in the context of Thunderbolt or display technology.

NEW QUESTION # 174
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100-140 Exam Materials and 100-140 Test Braindumps - 100-140 Dumps Torrent - TestKingIT

Cisco 100-140 Exam Syllabus Topics:

Professional 100-140 Valid Exam Voucher | 100-140 100% Free Hot Questions

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q169-Q174):

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