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Genesys GCP-GCX or the Genesys Cloud CX Certified Professional-Consolidated Exam is designed to validate the skills and knowledge of professionals who are interested in working with Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam covers various aspects of Genesys Cloud CX, including contact center management, routing, reporting, and analytics. GCP-GCX Exam is intended for individuals who want to become proficient in managing Genesys Cloud CX and provide top-notch customer service to their clients.

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Genesys GCP-GCX certification is an important credential for professionals who want to demonstrate their expertise in the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification is recognized by industry professionals and demonstrates a commitment to excellence in the field of customer experience management. Genesys Cloud CX Certified Professional - Consolidated Exam certification is also a valuable asset for professionals looking to advance their careers in the customer experience management field.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a professional certification designed for individuals who want to demonstrate their expertise in the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam covers a wide range of topics, including the installation, configuration, and administration of Genesys Cloud CX, as well as advanced features such as integrations and reporting.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q108-Q113):

NEW QUESTION # 108
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

A. Groups
B. Workspaces
C. People
D. Queues

Answer: B

Explanation:
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc. Reference: https://help.mypurecloud.com/articles/about-workspaces/ https://help.mypurecloud.com/articles/create-a-workspace/

NEW QUESTION # 109
Alerts that have been read are not included in the alert count, even if they are still active.

A. False
B. True

Answer: A

Explanation:
Explanation
Alerts that have been read are still included in the alert count, even if they are still active. Alerts are notifications that inform you of important events or issues that require your attention in Genesys Cloud CX.
Alerts appear as icons with a number indicating the alert count on the top right corner of the Genesys Cloud CX window. You can click on an alert icon to see more details about the alert and take action if needed.
However, clicking on an alert icon does not remove it from the alert count unless you resolve or dismiss the alert. References: https://help.mypurecloud.com/articles/about-alerts/
https://help.mypurecloud.com/articles/view-and-manage-alerts/

NEW QUESTION # 110
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

A. Dialog boxes
B. IVR prompts
C. Toast pop-ups
D. Scripts

Answer: A

NEW QUESTION # 111
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

A. Groups
B. Workspaces
C. People
D. Queues

Answer: B

Explanation:
Explanation
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
References: https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/

NEW QUESTION # 112
Which options can be configured when setting up a queue? (Choose two.)

A. Wrap-up Codes
B. Alerting Timeout
C. ACD Skills
D. Inbound Flows
E. Utilization

Answer: A,E

Explanation:
Wrap-up codes and utilization are two options that can be configured when setting up a queue. A queue is a logical grouping of agents who handle similar types of interactions, such as voice calls, chats, emails, etc. A queue can have various options configured to define its behavior and performance, such as:
Wrap-up codes are labels that agents can assign to interactions after they complete them to indicate the outcome or reason for the interaction.
Utilization is a percentage that indicates how much time an agent spends handling interactions versus being available for new interactions.
Some other options that can be configured when setting up a queue are routing method, service level target, maximum wait time, etc. Reference: https://help.mypurecloud.com/articles/about-queues/ https://help.mypurecloud.com/articles/create-and-configure-queues/ https://help.mypurecloud.com/glossary/wrap-up-code/ https://help.mypurecloud.com/glossary/utilization/

NEW QUESTION # 113
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Pass Guaranteed Quiz 2025 Genesys GCP-GCX: Updated Exam Genesys Cloud CX Certified Professional - Consolidated Exam PDF

New Exam GCP-GCX PDF | High Pass-Rate New GCP-GCX Exam Answers: Genesys Cloud CX Certified Professional - Consolidated Exam

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q108-Q113):

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