CIS-HAM考試指南 & CIS-HAM套裝

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CIS-HAM 認證考試是一個基於電腦的測試，共有60道多選題。考試時間為90分鐘，及格分數為70%。考試可以在 ServiceNow 培訓中心或遠程通過監考的線上考試進行。

>> CIS-HAM考試指南 <<

CIS-HAM套裝，CIS-HAM證照考試

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ServiceNow CIS-HAM 考試大綱：

主題	簡介
主題 1	Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
主題 2	Implementing Hardware Asset Management in ServiceNow Hardware Discovery and Normalization
主題 3	Extending asset management and configuration management Managing hardware assets and CIs
主題 4	Generating asset reports for IT Asset Management Automating stock management in ITSM Asset Management and HAM
主題 5	Implementing hardware asset management Understand IT Cost Management
主題 6	Asset management vs. configuration management Managing inventory and stock
主題 7	Data Integrity - Attributes and Data Sources Automating hardware asset lifecycle with HAM
主題 8	Creating hardware assets and CIs Automating asset population into ServiceNow
主題 9	Application Introduction and Recommended Practices ServiceNow hardware model Content Service
主題 10	Hardware asset lifecycle, stages, and components IT Asset Management Overview & Fundamentals

ServiceNow CIS-HAM考試是一個嚴格的考試，測試個人對ServiceNow硬件資產管理能力的理解。該考試包括60個多選題，時限為90分鐘。通過考試的個人將獲得ServiceNow認證的實施專家-硬件資產管理認證，該認證有效期為兩年。

最新的 CIS-Hardware Asset Management CIS-HAM 免費考試真題 (Q70-Q75):

問題 #70
A given collection of methodologies, assets, and templates within Now Create is referred to as what?

A. Asset pack
B. Project pack
C. Success pack
D. Now Create pack
E. Methodology pack

答案：C

解題說明：
* Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.
* A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.
* A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.
* An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.
* A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.
* The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.
References:
* 1: ServiceNow Create - Now Create
* 2: Project Methodology - Customer Success - ServiceNow
* 3: Now Create: Faster implementations, better outcomes - ServiceNow

問題 #71
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

A. Mobile Agent App
B. Mobile Asset App
C. Mobile ITAM App
D. Mobile App

答案：A

問題 #72
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

A. Plugin issues
B. Invalid transform map
C. Missing data
D. Missing transform map

答案：C

解題說明：
Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:
* Hardware model normalization
* Normalize hardware models
* Create a content library record

問題 #73
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

A. Operating system
B. Memory
C. Cost
D. IP address
E. CPU

答案：C

解題說明：
A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C.
Cost. References:
1: Configuration Item
2: Hardware Asset Management

問題 #74
How does an end user determine what consumables they have consumed?

A. Navigate to Self-Service > My Hardware Asset Dashboard
B. Navigate to Asset > Hardware Asset Dashboard
C. Navigate to Self-Service > My Consumables
D. Navigate to Self-Service > My Assets

答案：C

問題 #75
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CIS-HAM考試指南 & CIS-HAM套裝

CIS-HAM套裝，CIS-HAM證照考試

ServiceNow CIS-HAM 考試大綱：

最新的 CIS-Hardware Asset Management CIS-HAM 免費考試真題 (Q70-Q75):

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